In the wake of COVID-19 – which both underscored and exacerbated the inequalities that NLSLA has worked for decades to address – the organization moved quickly to transition to remote services and to meet the rapidly changing needs of the communities it serves. NLSLA moved its advocacy online, created multiple new channels for clients to get services, and designed an interactive COVID-19 page on its website that kept clients and advocates abreast of frequent changes to housing law, benefits, health services and community resources. NLSLA significantly expanded its unemployment advocacy to help the thousands of low-income families wrongfully denied unemployment or pandemic assistance, and increased its housing advocacy to represent tenants facing eviction despite local moratoriums. It has also played a leadership role in advocating for equitable vaccine distribution in Los Angeles County.
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